Frequently Asked Questions

Mayuri Silver House is an online and offline jewellery store offering authentic 92.5 sterling silver jewellery for women, men, and children. Our collection includes rings, earrings, necklaces, pendants, bracelets, bangles, anklets, mangalsutras, oxidised silver jewellery, and gold-plated silver jewellery.

We offer authentic 925 sterling silver jewellery, purity assurance, carefully selected designs, secure online payments, fast shipping across India, and dedicated customer support.

Yes. You can also visit our showroom to explore our latest silver jewellery collections in person.

925 sterling silver contains 92.5% pure silver and 7.5% strengthening metals, making it ideal for beautiful, durable jewellery suitable for daily wear.

Yes. 925 sterling silver is genuine silver and is the international standard for high-quality silver jewellery.

Yes. Eligible products are hallmarked according to applicable standards, giving customers confidence in the authenticity of their purchase.

Yes. Our sterling silver jewellery comes with a purity certificate.

Look for the 925 mark, hallmark (where applicable), and purchase only from trusted jewellers like Mayuri Silver House.

Absolutely. We use secure payment gateways and carefully package every order to ensure safe delivery across India.

Yes. We deliver silver jewellery across India.

Orders are processed within 1 business day, and standard delivery takes 4–8 business days, depending on your location.

Yes. We provide free shipping on orders above ₹1000.

Orders below ₹1000 may attract a nominal shipping fee, which is displayed during checkout.

Once your order is shipped, tracking details are shared via SMS and email.

Returns are accepted within 7 days of delivery, provided the jewellery is unused, unworn, and returned in its original packaging.

Email us at customercare@mayurisilver.com with your order number and reason for return. Our support team will guide you through the process.

Approved refunds are processed within 7–14 business days to the original payment method.

Only the product value is eligible for refund. Shipping charges are non-refundable.

Customized jewellery and products purchased during special offers may not be eligible for returns.

Please contact us immediately with an unboxing video. This is mandatory for processing damage claims.

If your package is lost in transit, Mayuri Silver House will take full responsibility and assist you in resolving the issue.

Gold-plated silver jewellery is crafted from 925 sterling silver and finished with a layer of gold for a luxurious appearance.

With regular wear, gold plating may gradually wear over time. Proper storage and avoiding water and chemicals can help preserve the finish.

Oxidised silver jewellery has an intentionally darkened finish that gives it a beautiful antique appearance.

Yes. The oxidised finish may gradually lighten with regular use, which is a natural characteristic of this jewellery style.

Yes. Sterling silver naturally reacts with air and moisture over time, which may cause tarnishing. This is completely normal.

Store jewellery in a dry place, avoid perfumes and chemicals, and clean gently with a soft polishing cloth.

Yes. Sterling silver jewellery is suitable for daily wear. Removing it before bathing, swimming, or exercising helps extend its beauty.

We recommend removing jewellery before sleeping to reduce wear and prevent accidental damage.

We accept UPI, Debit Cards, Credit Cards, Net Banking, and other secure payment options available during checkout.

Yes. All payments are processed through trusted and secure payment gateways.

Yes. Silver jewellery makes a timeless gift for birthdays, anniversaries, weddings, festivals, and other special occasions.

Yes. Our jewellery is packed in elegant packaging suitable for gifting.

You can contact us via email at customercare@mayurisilver.com or visit our showroom for assistance.

Please contact us as soon as possible. Cancellation requests can only be considered before your order is shipped.

If your order has not yet been processed, we'll do our best to accommodate your request.

925 sterling silver rings, earrings, chains, pendants, bracelets, and bangles are excellent choices for everyday wear because they combine beauty with durability.

Minimalist rings, layered necklaces, silver hoops, charm bracelets, oxidised jewellery, pearl silver jewellery, and gold-plated sterling silver jewellery are among today's most popular styles.

Sterling silver offers better durability, timeless appeal, and long-term value compared to most fashion jewellery.

Mayuri Silver House combines authentic 925 sterling silver, carefully curated designs, secure shopping, quick shipping, easy returns, and trusted customer support to provide a reliable jewellery shopping experience.